Frequently Asked Questions
Leasing Questions
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Our apartment homes are priced individually based on the amenities and features.
Application fees are $85 per person 18 and older occupying the apartment. You may pay these in office, or online by credit card, a small fee will apply. There is an administrative fee of $200. All application fees and administrative fees are nonrefundable.
Applications may be found under the Floor Plans tab of our property website. All lease holders must be 21 years of age or older but all occupants 18 years of age or older will be required to fill out an application.
Residents are responsible for paying their own electric bills through Ameren, and will pay for Water, Sewer, and trash in addition to their monthly rent.
Security deposits will vary depending on qualifying criteria. Deposits start equivalent to one month's rent, but it can go up from there.
Rent is always due on the first and a $80 late fee is assessed on the 6th of every month (even Sundays and holidays). An additional $100 late fee is assessed on the 11th if rent is not paid in full.
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
Up to 2 pets, cats or dogs, are allowed. Any pets living in the apartment will require a one-time fee for each pet and monthly pet rent per pet. Breed restrictions apply, please contact the office. Check out our full pet policy.
Resident Questions
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is $2,000. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Yes, Spectrum is our community's cable and Internet provider.
All residents are required to maintain renters insurance with at least $100,000 worth of liability coverage. We recommend using ePremium.
You are allowed to use gas or electric grills 10 ft away from buildings on the property. Restrictions apply to wooden decks. Please contact the office with questions.
If you are locked out during business hours, you can come to the office to be let back in your apartment. After business hours, you will need to contact a locksmith.
If you have lost your keys, you may have a copy of your key made or have your locks changed during business hours for a small fee.
Didn't find an answer?
Our team is always ready to answer your questions.
Testimonials
I went on a tour and the staff were so nice our tour guide explained everything to us so nicely, and she was really funny and sweet and helpful and I definitely look forward to moving there!
- Google Review
Maintenance requests are timely addressed. From the leasing office ladies to the maintenance techs, they are all friendly and will go above and beyond to make sure that maintenance requests addressed timely and efficiently. Thank you for all you do for your residents. We appreciate YOU!!
- Google Review
Great place to stay in. The staff in the front office is always so kind and helpful.
- Google Review
I recently moved into this property and honestly this was the smoothest move in process I ever had thanks to the leasing agent Keyonna! I was transitioning from a very rough spot in my life and thanks to your help things are starting to look up! As a leasing agent you never know the impact you can have on someone, continue to be you! Loving my new place!!!!!!!
- Google Review
Recently went on a tour with the staff the Apartment I seen look really nice. The ground seemed really clean. The staff were Great!
- Google Review
Great leasing staff! Very friendly and helpful!!
- Google Review
Emergency call was pretty quick, and handle the problem easy
- Google Review
The Greenway chase team was awesome thanks ladies
- Google Review
Service repairs done in a timely manner, excellent customer service.
- Google Review
Sula and her team was awesome ..Always professional and handled the entire process with care. Great customer service is hard to find but this team is superb !!! Thanks ladies!!!
- Google Review